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Evaluation of the Hajj and Umrah Organization for Religious Tourism, Problems Faced By Business and Proposed Solution

Providing quality and dedicated services, proposed solutions for the problems faced by pilgrims

"As it is known throughout history people have travelled to visit holy places enduring hardships by religion. In recent years upon public request many organizations have been set up to provide peace, confidence and a healthy environment in tourism movements for religious purpose. Among these, pilgrimage and Umrah travels, organized by prominent travel agencies of the tourism industry, are becoming more and more important.

The purpose of this study was to identify problems faced by enterprises in Hajj and Umrah Organization and recommend possible solutions. The Sixteen Hajj and Umrah Organization in Aegean Region business enterprises have been included in this research. Semi-formal interview being one of the methods of a qualitative research method was used. Top-level executive's managers have obtained the data. In conclusion of research; Business regulating Hajj and Umrah Organizations had emerged problems on services and administrative / bureaucratic issues. Suggestions for Solutions to the business managers were also taken on the issue.